Returns-Refunds

If a customer receives a damaged or incorrect product, they must provide photo evidence within 15 days of receiving the item. If the claim is approved, the supplier will cover the return shipping charges and replace or refund the order. If the product packaging is damaged but the product itself is intact, the recipient must file a claim with the shipping carrier directly.

In the event that a shipment is returned to the supplier due to an incorrect address provided by the customer, the retailer will cover the additional shipping cost for reshipment.

If a package is marked as delivered based on the tracking number update, but the recipient claims non-receipt, they must file a claim with the shipping carrier directly. Failure to report such issues within the specified time frame will be considered as the product being delivered and in satisfactory condition.

If an order is not processed or shipped within the agreed time frame by the supplier, and the customer wishes to cancel the order, the supplier is responsible for refunding the order. However, please note that during high-volume seasons, suppliers may require more time to fulfill orders, and retailers will be duly notified in such cases.

Customers must report any of the aforementioned scenarios within 15 days of receipt. Failure to do so implies agreement that the product is delivered and satisfactory.

To request a return, exchange, or refund, follow these steps:

  1. Ensure the customer has a valid reason for replacement or return (e.g., defective items) and obtain evidence, such as requesting photos from the customer.
  2. Contact our Customer Support team via email at support@giftedhim.com or live chat, and provide the evidence.
  3. After approval from the supplier, the product must be returned to the supplier’s address.
  4. The customer must return the product and provide a tracking number. The return address should match the one on the original package.
  5. Once the tracking number is provided (or the supplier receives the returned product), a replacement will be shipped, or a refund will be credited back to the card on file.

For Gifted Him to process a refund, a tracking number must be provided for the return to our suppliers.

Please note that refunds for orders due to customer changes of mind are subject to the respective supplier’s return policy.

For further inquiries, contact support@giftedhim.com